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Product How it Works FAQ

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Frequently asked questions

Questions about replacing a missing or damaged AMS tag — plus shipping, returns, and compatibility.

Why does my AMS show "failed to read filament information"?

This error usually means the RFID tag on your spool is missing, damaged, or unreadable. The Automatic Material System (AMS) relies on that tag to identify material, color, and remaining filament. A replacement tag programmed with the correct filament data lets the AMS read your spool again without manual entry in the slicer.

When do I need a backup RFID tag?

Common reasons include a torn or peeled-off factory tag, a tag that stopped reading after heavy use, or a third-party spool where the tag was never present.

Which AMS models are these tags compatible with?

Compatible with Bambu Lab Automatic Material Systems (AMS), including AMS, AMS 2 Pro, AMS HT and AMS Lite units that read RFID tags on filament spools. Tags are for compatibility identification only; Spool.id is not affiliated with Bambu Lab.

Do these work with third-party filament?

Yes — as backup tags. Pick the material, type, and color that match what you loaded. The AMS reads the programmed identification data so your slicer shows the right profile. You are responsible for choosing the correct material, type, and color for the filament on your spool.

How are these different from blank FUID tags on Tindie or eBay?

Marketplace listings often sell blank or writable FUID tags you must program yourself with special hardware and community tools. Spool.id tags arrive pre-programmed for your selected material, type, and color — peel, stick, and load. No NFC writer, no hex editing, no guesswork.

What's inside the tag?

Each tag is a 25 mm round Mifare Classic 1K compatible NFC tag with 3M adhesive. Data is encoded to match Bambu Lab filament RFID records from publicly available community research.

How does shipping work?

Tags ship via USPS letter mail (domestic) or equivalent lightweight international post. Letter mail does not include tracking. US shipping is $0.82 per order; international shipping is $1.70 per order. Shipping is calculated automatically from your address at checkout. Orders typically ship within 1–3 business days.

What is your return policy?

We accept returns within 14 days for dead-on-arrival tags or if we shipped the wrong SKU. Return shipping is paid by the buyer unless we made an error. Contact support at randware@trentrand.com to start a return.

Can I order multiple colors in one checkout?

Yes. On the homepage, add as many material, type, and color combinations as you need.

Are you affiliated with Bambu Lab?

No. Spool.id and Randware LLC are independently operated. We are not endorsed by, sponsored by, or associated with Bambu Lab or Shenzhen Tuozhu Technology Co., Ltd. Trademarks are used only to describe compatibility.

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